Task - 1 CELPIP - Fly higher with CanFly

Writing Task1 mark · 1 per answer

You recently visited a restaurant for dinner and had an unsatisfactory experience. You were
disappointed with both the quality of the food and the level of service provided.
Write an email to the restaurant manager.
In your email:
• Explain why you are writing.
• Describe the problems you experienced.
• Say what you would like the manager to do.

Analyse the Question

Purpose:
Complaint
Who are you writing to?
The restaurant manager.
Tone:
Polite but firm.
Number of prompts: 3

Prompt 1: Explain why you are writing.
Possible ideas:
 I visited your restaurant last Saturday.
 My family and I came for dinner.
 It was my first visit.
 Unfortunately, the experience was disappointing.

Prompt 2: Describe the problems.
Food
 The soup was cold.
 The chicken was undercooked.
 The food arrived late.
 The dessert was not fresh. Service
 We waited over 35 minutes.
 The waiter was unfriendly.
 Our order was incorrect.
 Nobody apologised for the inconvenience.

Prompt 3: Request a solution.
Possible ideas:
 Request a full refund.
 Ask the manager to investigate the matter.
 Request better staff training.
 Ask for a response.

Dear Restaurant Manager,

I am writing to express my dissatisfaction with the dinner my family and I had at your restaurant last Saturday evening. We chose your restaurant because of its excellent reputation, but unfortunately our experience was far below our expectations. Firstly, the food quality was disappointing.

The soup was cold when it arrived, and the grilled chicken was undercooked. In addition, we had to wait nearly forty minutes before our meals were served, even though the restaurant was not particularly busy. Could you please explain why the service was so slow that evening? Secondly, the customer service was equally unsatisfactory.

Our waiter brought the wrong order, and although we informed him politely, he did not apologise or attempt to resolve the issue promptly. This made our family dinner quite frustrating. I would appreciate it if you could investigate this matter and consider providing a refund or some form of compensation. I hope you will take the necessary steps to improve both your food quality and customer service. I look forward to your response.

Yours sincerely,
(177 words)

YOUR WRITINGWrite at least 150 words

0 words Minimum 150

Fly higher with CanFly

Learn | Practice | Succeed.

Task - 1

Your final result

Corrections and complete answers

Task – 1 CELPIP

Task - 1

Your final result

Corrections and complete answers