TASK 8 CELPIP - Fly higher with CanFly

Writing Task1 mark · 1 per answer

You recently bought a piece of furniture from an online store. After it was delivered, you discovered that it did not fit the space in your home.

Write an email to the store manager.

In your email:

• Explain when and what you purchased.
• Describe the problem.
• Explain what you would like the manager to do.

Key Words

• Online furniture
• Bookshelf
• Incorrect item
• Product specifications
• Replacement
• Refund

Prompt 1: Explain when and what you purchased.

Possible ideas:

• Purchased the item last week.
• Ordered it through the company's website.
• Bought a four-shelf bookshelf.
• Delivered two days ago.

Prompt 2: Describe the problem.

Possible ideas:

• Received a six-shelf bookshelf instead.
• Product is too large for the available space.
• The advertised dimensions do not match.
• Item remains unopened.
• Unable to assemble or use it.

Prompt 3: Explain what you would like the manager to do.

Possible ideas:

• Arrange collection of the incorrect item.
• Send the correct bookshelf.
• Issue a full refund if necessary.
• Improve quality control procedures.

Dear Store Manager,

I am writing regarding the bookshelf I recently purchased from your online store. Last week, I ordered a four-shelf bookshelf after carefully reviewing the product specifications on your website. I selected this model because its size and storage capacity perfectly suited my study. The order arrived two days ago, exactly as scheduled. Unfortunately, I received a six-shelf bookshelf instead of the model I had ordered.

It is considerably taller and wider than the advertised product, making it impossible to place it in the designated area. After comparing the item with the advertised dimensions, I realized that the furniture delivered did not match my confirmed order. The item remains unopened in its original packaging. Could you please explain why an incorrect model was dispatched despite my order being confirmed successfully?

I would greatly appreciate it if you could arrange to collect the incorrect item at your earliest convenience and send the four-shelf bookshelf I originally ordered. If this model is unavailable, I would appreciate a full refund instead. Additionally, I strongly recommend reviewing your quality control procedures before dispatching future orders to minimize similar errors and further enhance customer satisfaction. Thank you for your prompt attention to this matter.

Sincerely,
John Smith

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Task 8 – Complaint Email

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