TASK 16 CELPIP - Fly higher with CanFly

Writing Task1 mark · 1 per answer

You recently stayed at a hotel while attending a business conference in another city. During your stay, you were impressed by the excellent service and professionalism of the hotel staff.

Write an email to the hotel manager.

In your email:

• Explain why you stayed at the hotel.
• Describe what impressed you the most.
• Suggest how the staff should be recognized.

Key Words

• Business conference
• Hotel stay
• Customer service
• Hospitality
• Recognition

Prompt 1: Explain why you stayed at the hotel.

Possible ideas:

• Attended a three-day business conference.
• Stayed for four nights.
• Recommended by a colleague.
• Convenient location near the conference centre.
• Comfortable accommodation.

Prompt 2: Describe what impressed you the most.

Possible ideas:

• Warm welcome at reception.
• Smooth check-in process.
• Spotlessly clean room.
• Comfortable bed.
• Delicious breakfast buffet.
• Prompt room service.
• Professional and courteous staff.
• Excellent housekeeping.

Prompt 3: Suggest how the staff should be recognized.

Possible ideas:

• Employee recognition award.
• Appreciation certificate.
• Performance bonus.
• Public recognition.
• Share positive customer feedback.
• Commend the reception and housekeeping teams.

Dear Hotel Manager,
I am writing to express my sincere appreciation for the exceptional service I received during my recent stay at your hotel. I stayed at your hotel for four nights while attending a three-day business conference in the city.

A colleague had highly recommended your hotel because of its excellent reputation and convenient location near the conference centre. From the moment I arrived, I was confident that I had made the right choice.

What impressed me most was the outstanding customer service provided by your staff. The check-in process was efficient, my room was spotlessly clean, and the housekeeping team ensured that everything was perfectly organized each day.

I was equally impressed by the courteous staff, the delicious breakfast buffet, and the prompt room service. Their professionalism and genuine willingness to assist made my stay both comfortable and memorable. I would strongly recommend recognizing the efforts of your staff through an employee recognition programme or a performance award. They truly deserve to be acknowledged for maintaining such high standards of hospitality. Could you please let me know if you have a programme in place to recognize outstanding employees? Thank you for providing such an enjoyable experience.

Sincerely,
John Smith Word Count: 188

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Task 16 – Appreciation Email

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