TASK 14 CELPIP - Fly higher with CanFly

Writing Task1 mark · 1 per answer

Your internet service has been unreliable for the past week, making it difficult to work from home. You have already tried restarting the modem, but the problem still exists.

Write an email to your internet service provider.

In your email:

• Explain when the problem started and what you have done to fix it.
• Describe how the issue has affected you.
• Request a solution from the company.

Key Words

• Internet service
• Unreliable connection
• Technical support
• Service interruption
• Compensation

Prompt 1: Explain when the problem started and what you have done to fix it.

Possible ideas:

• Problem started last Monday.
• Internet disconnects several times a day.
• Restarted the modem several times.
• Checked all cable connections.
• Contacted customer support.

Prompt 2: Describe how the issue has affected you.

Possible ideas:

• Work from home.
• Missed an important online meeting.
• Delayed project submission.
• Interrupted video calls.
• Stressful situation.

Prompt 3: Request a solution from the company.

Possible ideas:

• Arrange a technician's visit.
• Resolve the issue promptly.
• Explain the cause.
• Offer compensation if necessary.
• Confirm the appointment.

Dear Customer Service Manager,
I am writing to express my concern regarding the unreliable internet service at my home over the past week. The problem first occurred last Monday when my internet connection began disconnecting several times throughout the day.

Since then, the issue has become increasingly frequent. To resolve it, I have restarted the modem, checked all the cable connections, and followed the troubleshooting steps recommended on your website.

I also contacted your customer support team; unfortunately, the connection remains unstable. The repeated service interruptions have caused considerable inconvenience because I depend on a reliable internet connection to work from home every day.

Earlier this week, I was disconnected from an important virtual meeting with a client, forcing me to reschedule the discussion. In addition, I was unable to submit a project before the deadline, which affected both my productivity and my professional commitments. As a result, the situation has become increasingly frustrating and stressful. I would be grateful if you could arrange for a technician to inspect the connection and carry out the necessary repairs as soon as possible. If the issue cannot be resolved immediately, I would appreciate receiving an update on the expected repair timeline, along with details of any compensation available for the prolonged service disruption. Could you please let me know when a technician will be able to visit my home? Thank you for your prompt attention to this matter.

Sincerely,
John Smith

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Task 14 – Complaint Email

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